Tele Bachat Services

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Transactions & Services via Phone through MCB-AH Tele Bachat Services

MCB-AH Savings is now introducinga state of the art self-service interactive voice response system (IVR) called the Tele Bachat Services making Bachat transactions just a phone call away. Through Tele Bachat Services, existing investors can perform a wide range of transactions without the help of a MCB-AH representative.

Services Offered

Here are all the facilities offered by Tele Bachat Services for existing investors:

  • Redemption and conversion transactions using 4 digit TPIN:
    • Redeem or convert their entire amount available in the Fund at the day end. NAV (Net Asset Value) of the day on which transaction is requested will be applicable.
    • Redeem or convert partial amount from their total investment.
  • Partial or full conversion from one Mutual Fund to another.
  • Get instant confirmation of transaction(s) via SMS and email.
  • Inquire about balance amount Funds’ wise and/or Total Balance in any of their investment accounts.
  • Inquire about latest Funds’ balances (Fund wise or total) using 4 digit TPIN
  • Inquire about latest Funds’ units prices (NAVs)

Here are all facilities offered by Tele Bachat Services for all callers:

  • Inquire about the Unit Prices of the Funds
  • Obtain information about the Funds under management of the Company
  • Subscription for NAV on SMS/Email
  • Subscription for Fund Managers Report on Email
  • Appointment request with Bachat Advisor

To guide callers, Tele Bachat Services use voice recording. Callers also have the option to switch to a Live Customer Service Representative (during business days/hours) if they face difficulties with the live recording.

Benefits Of Tele Bachat Service
  • Easy and reliable way to redeem & convert with instant confirmation of transaction via SMS and email.
  • Easy inquiry of latest NAV and Fund balances.
  • Easy subscription to NAV SMS/Email and FMR Email service.
  • Quick way to set up appointments with Bachat Advisor.
  • No hassle of filling and dispatching transaction forms.
  • Free of Cost (at present).
  • Security through self-generated T-PIN.
How Tele Bachat Works
  • Dial 0800-62224 (0800-MCBAH).
  • Upon being greeted by the voice recording, choose your choice of service.
  • Existing investors who wish to carry out redemption or conversion requests must register.

Following are the instructions to register:

  1. Fill out the Bachat Sahuliyat Registration Form H-1.
  2. Send it to MCBAH Head Office through TCS postpaid envelop (can be requested from us), by courier or normal post.
  3. Call on 0800-62224 during business hours for registration.
  4. You will be guided by our Customer Service Representative after due verification for TPIN issuance.
  5. Once theTPIN is generated you are ready to avail the relevant facilities.